Monthly
Yearly (save 15%)
pricing
Transparent pricing
no hidden fees
Bundle our digital signage, music and wifi solutions to save even more.
Digital Signage
billed annually
$30 per screen
overhead music
billed annually
$20 per Store
FAQ
general questions
What is Neon, and how does it work?
Neon is a customer engagement platform offering digital signage, overhead music, guest Wi-Fi, and Neon Orders to enhance in-store experiences.
What industries does Neon serve?
Neon serves restaurants, retail, healthcare, hospitality, and other industries seeking to improve customer engagement.
How can Neon improve my business operations and customer experience?
Neon simplifies content management, enhances ambiance with music, and streamlines operations with integrated solutions like POS and signage.
What’s included in Neon’s services?
Neon provides software, hardware, installation, and ongoing support tailored to your business needs.
How is Neon different from competitors like Spectrio, Optisigns, etc.?
Neon offers seamless integrations, personalized support, and a full-service solution, including screen sourcing and installation.
products and features
What products does Neon offer?
Neon provides Digital Signage, Overhead Music, Guest Wi-Fi, and Neon Orders for businesses.
Can Neon integrate with my current point-of-sale (POS) system?
Yes, Neon integrates with popular POS systems like Toast and PAR to streamline operations.
What types of screens and hardware do you provide?
Neon offers commercial-grade screens, mounts, and related hardware to ensure reliable performance.
How easy is it to update content on Neon Digital Signage?
Very easy! Use our intuitive platform to update designs, prices, and promotions in real time.
Does Neon support dynamic pricing updates through the POS?
Yes, prices update automatically when changes are made in the POS system.
technical and support
How long does it take to install Neon's solutions?
Most installations are completed within 1-2 days.
Do you provide installation services, or can I install the system myself?
We provide professional installation, but self-installation is also an option for some products.
What happens if there’s a technical issue?
Our support team is available via phone and text to resolve issues quickly.
Is training provided for using Neon’s platform?
Yes, we offer onboarding and training to ensure your team can use the platform effectively.
How do I contact support, and what are your response times?
Contact support via phone, text, or email. Most issues are addressed within 24 hours.
pricing and contracts
How much does Neon cost?
Pricing depends on your needs. Contact us for a customized quote.
Are there any setup fees or additional hardware costs?
Setup fees and hardware costs vary by package; we’ll provide a detailed breakdown.
Do I need to sign a long-term contract?
No, we offer flexible terms to suit your business.
Is there a free trial or pilot program available?
Yes, we provide pilot programs to test our solutions before committing.
account management
How do I manage my Neon account?
Log into our online platform to manage content, monitor performance, and adjust settings.
Can I upgrade or change my subscription plan?
Yes, you can upgrade or change your plan at any time.
What’s your cancellation or refund policy?
Cancel anytime with prior notice. Refund policies depend on the contract terms.
specific client concerns
What are the key performance indicators (KPIs) Neon tracks for success?
KPIs include uptime, engagement rates, content update speed, and POS integration efficiency.
How does Neon ensure uptime and reliability of the system?
Our commercial-grade hardware and proactive monitoring ensure maximum uptime.
Can I customize the content on my screens/music/Wi-Fi login page?
Absolutely! All content is fully customizable through our platform.
security and compliance
Is Neon’s platform secure?
Yes, we use encryption and best practices to keep your data secure.
How does Neon handle customer data and privacy?
We comply with data privacy laws and never share customer data without consent.
Is Neon compliant with GDPR, CCPA, or other privacy regulations?
Yes, Neon adheres to global and local data privacy standards.
getting started
How do I sign up for Neon’s services?
Contact our sales team or sign up directly on our website.
What’s the onboarding process like?
Onboarding includes consultation, installation, training, and ongoing support.
What information do I need to get started?
We’ll need basic business details, current systems, and your goals for implementation.
STILL HAVE QUESTIONS?
Visit our FAQs full page or contact us.
Schedule a Demo
amazing experiences begin with neon
Schedule a demo to explore how NEON can elevate your business. Our team will guide you through key features and answer your questions, so you can see the impact firsthand
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